acer chromebook 11 won't turn on

Powerwashing resets a Chromebook back to factory default condition. The PCTechBytes tech blog is your resource for personalized tech support and overally geek fun. Add Comment Cancel . Enter your email address to subscribe to this blog and receive notifications of new posts by email. English. Chromebook issues can generally be addressed by resetting the device back to factory defaults, but if the issue is a hardware defect, you will need to first diagnose and then take measures to repair the machine. To begin, many problems can be fixed simply by performing a factory reset of your Chromebook. I already tried the reset and it doesn’t work. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.On behalf of all our users and the Acer Team, we thank you for your dedication! I had the same issue - says no network, but if you click the Wifi icon it says "wifi turned off" and it won't turn back on. David Purc is a IT professional with over eighteen years of experience in the tech industry. What does seem funny is the battery light is blue, indicating a full charge, but the light beside the light bulb icon is blank (normally it is either blinking amber when in standby, or solid blue (I think) when in use). This will ensure any changes you made to the computer since you received it are wiped out. Its battery is 9 years old and still works; well maybe not like it’s new, but it still works. Look for any recently added extensions and then click the trash can to remove it. Now it simply won't turn on. He holds CompTIA A+, CompTIA Network + and ITIL certifications. Another piece of information, when the Chromebook first started not being able to turn on, the Chromebook was quite hot, hotter than it's ever been from my experience. The Chromebook I have is the following: Acer Chromebook 11 CB3-131-C0UG (11.6-inch HD, Intel Celeron, 2GB, 16GB). I left it plugged in. Now it simply won't turn on. You can also select the Wi-Fi icon in the bottom-right corner of the screen to view your connections. ... Screen Won’t Turn On. This would indicate the screen is working but the back light is faulty. Home › Laptops › Chromebooks. Acer Chromebook Troubleshooting And Repair, Actiontec Firmware Update To Reset Verizon Router, Most Important Consideration When Buying a Desktop Computer, Easy And Effective Ways To Wipe A Computer. Discussion My Acer Chromebook 14 (CB3-431) won't power on / turn on ... Help! I have posted a picture of what I am talking about below. This troubleshooting page will help you diagnose problems with the Acer Chromebook R11. I still had warranty on it at the time and sent it in. After a useless chat with Acer support (they told me to Powerwash it but the reset protocol didn't work, so I couldn't even do that), I did two things. You do … This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Be sure to backup any files that are not saved to your Google Drive prior to performing a reset. Malfunctioning Adapter. I've tried other tips on this board, holding down the power button, the restore button, holding them together, adding the ESC button into the mix, holding down for 20 seconds, 10 seconds. Instead, it sits in the corner working on a Distributed Computing Project, never being touched, unless I see it’s reporting an OS update. Does anyone have any ideas on where to go from here? © 2020 Acer Inc. This thread may be a dead horse but I'mma try to revive it.lol Any news on the fix? Chromebooks are usually very inexpensive, so if the machine is no longer under warranty, it will sometimes be cheaper to purchase a new one, unfortunately. Acer Community User Agreement. I saw CB5-312T batteries are available, was it on Amazon or eBay. ... James Oswald - 11/04/2017 Reply. So, what are the rules of this place? If you still have issues, unplug the charger from both the Chromebook and the wall and let it sit for a few minutes. Today, the Chromebook will not turn on (just has a black screen). After the hurricane, when power came back on, leaving the chromebook off and charging for an hour, I was able to get the chromebook to report 100% charge, again. - Hold Refresh key + Escape key + Power button for over a minute. My Chromebook is less than 2 months old, which I got from Amazon (the page I bought it from: https://www.amazon.ca/gp/product/B01FVZVZBQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1). Resetting your Chromebook is done by performing a Powerwash. If you still can’t get power to the machine, try a different power adapter if you have access to one. The Chromebook I have is the following: Acer Chromebook 11 CB3-131-C0UG (11.6-inch HD, Intel Celeron, 2GB, 16GB). in our - Took the back cover off (unscrewed the back cover) to unplug the battery for over a minute, plugged the battery back in, then held power key for over a minute. This email address has already been registered. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. Also, with normal laptops, you can sometimes shine a flashlight at the screen to see the image. Otherwise, contact Acer. When the unit is powered on the display remains blank. I appreciate any and all help. Unfortunately, the return period on Amazon ended on March 3rd, so hopefully, I have some sort of warranty with Acer to get a replacement if there is nothing that can be done here. ), and they fixed it a while ago. Acer Chromebook Won’t Turn On. When the power adapter is plugged in, the charging light is solid white. I have an HP Chromebook 11 G4 EE. The Chromebook I have is the following: Acer Chromebook 11 CB3-131-C0UG (11.6-inch HD, Intel Celeron, 2GB, 16GB). Any suggestions would be great. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. But I’d still feel better if it were working, including the battery, just in case the old Sony fails. English; German; Portuguese; Spanish; French ; Expand for more options. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. When your Chromebook won't turn on, it can be difficult to troubleshoot, since the computer gives you no indication of what's happening. I know that lithium ion batteries are much happier if they’re not allowed to completely charge or discharge, and an app that holds the charge “somewhere in the middle” (while the device is left plugged in) is not unheard of. to get all I unplugged it, it read 100% for a short while, then turned off when I wasn’t looking. Author. Sign-in / Register. Ensure that the device is fully charged or plugged into a power adapter. If your Acer Chromebook will not turn on, make sure the Chromebook is receiving a charge. Get social and introduce yourself Uninstall the app or extension to see if this resolves the issue: To remove an extension, do the following: To uninstall an app from your Chromebook, do the following: In conclusion, performing Acer Chromebook troubleshooting should help you determine whether or not the problem is a software of hardware issue. Last night, my next experiment was more ominous. Load more comments . The battery is fully charged. What's Happening at Acer. I got a great deal on a recertified 13" Chromebook and it worked great ... for one month. Today, the Chromebook will not turn on (just has a black screen). As a member of the DJSI Emerging Markets Index, Acer scored in the, Examples: Monday, today, last week, Mar 26, 3/26/04, https://www.amazon.ca/gp/product/B01FVZVZBQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1, Acer Listed On 2020 Dow Jones Sustainability Indices (DJSI) for 7th Consecutive Year. Chromebook is Running Slowly. (adsbygoogle = window.adsbygoogle || []).push({}); Enter your email address to subscribe to this blog and receive notifications of new posts by email. If your Chromebook hasn't been taking a full charge as of late, you're not alone. - Charged Chromebook for over an hour until battery light turned from amber to blue (indicating a full charge), then tried holding the power button for over a minute. Try charging again and let it charge for at least thirty minutes. One of them worked, and I … You can perform Acer Chromebook troubleshooting with these steps. If Powerwashing and restoring the Chromebook back to factory settings does not fix your issue, the problem is likely hardware-related and you should contact Acer if the computer is still under warranty. My Sony Vaio can do 50%, 80%, or 100%. If Chrome OS boots up, yet you can't log in to your account, it could be due … If either of these are the case, and the screen still refuses to start, it may be best to contact Acer with a proof of purchase. If your Chromebook hasn't been taking a full charge as of late, you're not alone. I believe it’s a hardware issue (faulty battery maybe? If you need help performing Acer Chromebook troubleshooting, please feel free to join our free computer repair forums today. Alternatively, you can disable the extension by un-checking the. I should try the Powerwash, but now it’s obviously a bad battery. ACE Program and The computer appears to be turned on, however the screen remains black. I’m bothered that the operating system doesn’t include a function that allows a good battery to be only charged 50%, user selectable for 50% — or 100% if you’re really planning to go portable.

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